Refund and Cancellation Policy

What you pay for

Laabam AI is free to use within the daily allowances on the Pricing page. Plus is a paid subscription: ₹299 a month plus 18% GST in India (₹352.82 in total), or ₹299 a month outside India. Each month is paid at its start, through Razorpay, and Plus renews automatically every month until you cancel it.

Delivery

Plus is an online service. It starts as soon as your payment is confirmed, usually within a minute, and nothing is shipped. If Plus does not appear in Settings within an hour of paying, write to us (below) and we will put it right or refund you.

Cancelling

Cancel any time in Settings, under Plan and usage, with Cancel Plus. There is no fee and nothing else to do. Plus stays on until the end of the month you have paid for, and you are not charged again. Deleting your account cancels Plus at once.

Refunds

• A month that has started is not refunded, in full or in part, including when you cancel during it.
• A charge made by mistake is refunded in full within 7 working days of your asking: for example, being charged twice for the same month, or charged after you cancelled.
• A refund goes back to the card, UPI account or bank account you paid with. Your bank may take a few more days to show it.
• If a renewal payment fails, Razorpay tries again for a few days. If it still fails, Plus ends at the end of the paid month and you owe nothing.

Asking for a refund

Write to support@laabam.ai from your account's email address, with the invoice number from Settings. We reply within two working days. If you are not satisfied, you can write to our Grievance Officer at grievance@laabam.ai.

Who we are

Laabam One Business Solutions Private Limited, 285-A, Anna Nagar East Cross Street, Sathamangalam, Madurai 625020, Tamil Nadu, India. GSTIN 33AAFCL2633J1ZN. See also the Terms and the Contact page.